Shipping & Returns

Shipping Information

Our shipping rates are as follows: FREE shipping for orders within Australia and New Zealand. Shipping rates apply for all International orders.

All orders are shipped within 3 working days of purchase. If you have not received an order within 14 days, please notify us by email at: brad@chilby.com.au

Refund and Returns

Your satisfaction is our first priority at Chilby Photography. If your item is damaged upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to Chilby Photography receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Returns Process

To return an item, please send it to:

44 Foothills Road, CORRIMAL, NEW SOUTH WALES, AUSTRALIA 2518

The following details are also required: