Shipping & Returns
Shipping Information
Our shipping rates are as follows: FREE shipping for orders within Australia. Shipping rates apply for all International orders.
All orders are shipped within 3 working days of purchase. If you have not received an order within 14 days, please notify us by email at: brad@chilby.com.au
Refund and Returns
Your satisfaction is our first priority at Chilby Photography. If your item is damaged upon receipt or is not as described, we will gladly exchange the item or provide you with a refund. All returns are subject to Chilby Photography receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
Returns Process
To return an item, please send it to:
44 Foothills Road, CORRIMAL, NEW SOUTH WALES, AUSTRALIA 2518
The following details are also required:
- Your order number if known (your order number will appear on the top of the confirmation of purchase email)
- Your name and address
- A description of the item you are returning
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.
